Purchases
Digital-token refund policy
Last updated September 10, 2026
Token rules
Dekkly tokens do not expire while the service and your account remain available. They are tied to the purchasing account, non-transferable, not redeemable for cash, and may not be resold. They can be used only for the Dekkly features and costs displayed in the product.
General refund rule
Because tokens are digital goods delivered to the account immediately after confirmed payment, completed token purchases are generally final and non-refundable once any token from that purchase has been used, except where applicable law requires otherwise.
When we will review a refund
Contact us if you were charged more than once for the same intended purchase, did not receive the purchased tokens, believe the purchase was unauthorized, or are entitled to cancellation or a refund under applicable law. We may request the account email, Stripe receipt, purchase date, and other information needed to investigate.
Failed feature operations
When Dekkly deducts a token for an on-demand feature and that operation fails before completion, the application may automatically restore the token balance. An automatically restored token is not a cash refund. If restoration does not appear, contact support.
How to request help
Email hello@dekkly.com within 14 days of the charge. Approved refunds are returned through Stripe to the original payment method. Bank processing times vary. Chargeback abuse or fraudulent claims may lead to account suspension.
This policy does not limit non-waivable consumer rights. It should be read with the Terms of Service and must receive appropriate legal review before public launch.